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Legal

Terms and privacy

This page describes how eJaanor works today. It is not a legal agreement and has not been reviewed by a lawyer. Proper terms of service and a privacy notice are still to be drafted.

Your money

When you check out, you pay eJaanor, not the stall. eJaanor holds that money while your order is sourced. The stall is paid by Mobile Money only after an agent has confirmed the produce and collected it. If your order cannot be sourced, you are refunded.

Card details

eJaanor never receives your card number. Card payments are completed on the payment provider's own secure page and eJaanor receives only a confirmation and the last four digits for your receipt.

What we store about you

Your email address, as verified by our identity provider; a phone number if you give one, for delivery contact and to confirm payments; your saved delivery addresses; your orders; and the Mobile Money wallets you choose to save. Your sign-in credentials are held by Microsoft Entra External ID, not by eJaanor.

Signing in with Google, Apple, Facebook or Microsoft

If you sign in with one of these, eJaanor receives your name and email address from that service and nothing else — not your contacts, posts or photos. The account it creates is yours alone, and eJaanor never posts to the service on your behalf. If Apple gives us a private relay address, that is the address we use. Signing in with a different service or with your email address makes a separate eJaanor account.

Deleting your data

Ask through the contact page from the email address on your account, and we will delete your account, saved addresses, saved Mobile Money wallets and phone number. Records of orders you paid for stay in eJaanor's books, because the money that moved to the stalls has to be accounted for; your name is removed from them. If you signed in with Google, Apple, Facebook or Microsoft, you can also withdraw eJaanor's access from that service's own account settings.

Reviews

A review can only be left on an order you actually received, and only for a stall that supplied it. Reviews published on this website show a first name and last initial, not your full name.

Deliveries

Delivery addresses are stored as an area, a landmark, and — if you drop one — a map pin. eJaanor uses these to route a courier to you and for nothing else.

Photography

The product and market photographs on this site are samples, not eJaanor's own photography. They come from Wikimedia Commons under licences that permit commercial use, and several of those licences require the photographer to be credited. That is what the list below is for — it is generated from the file each image was fetched from, so it cannot drift from what is actually being served.

Regulatory position

eJaanor collects customer money and disburses it to stalls, which is payment activity regulated by the Bank of Ghana under the Payment Systems and Services Act 2019. Our licensing arrangement is being finalised and this page will state it plainly once it is settled.